The fine print, in plain English.

Terms of Service

These Terms of Service ("Terms") govern your access to and use of the HoopLab website, mobile-web application, and services (collectively, the "Platform"), operated by HoopLab LLC ("HoopLab," "we," "us," or "our").

By creating an account, booking a session, uploading film, or otherwise using the Platform, you agree to these Terms. If you do not agree, do not use the Platform.

PLEASE READ SECTIONS 11 (DISCLAIMERS), 12 (LIMITATION OF LIABILITY), 13 (INDEMNIFICATION), AND 14 (DISPUTE RESOLUTION) CAREFULLY. THEY LIMIT OUR LIABILITY AND AFFECT YOUR LEGAL RIGHTS.

1. What HoopLab Is — and Is Not

1.1 The Platform. HoopLab provides (a) a free and paid film-tagging and analytics product (the "Film Room"), and (b) a marketplace that connects users and their families ("Clients," "you") with independent basketball consultants ("Consultants") for recorded ("async") and live film review (the "Consulting Services").

1.2 HoopLab is an intermediary for the marketplace. HoopLab provides the software, scheduling, listing, and payment-processing tools that enable marketplace bookings. HoopLab does not itself provide the Consulting Services. Consultants are independent contractors, not employees or agents of HoopLab.

1.3 No control over Consultants. HoopLab does not direct, supervise, or control how a Consultant performs the Consulting Services, and does not guarantee any Consultant's qualifications, methods, availability, conduct, or results beyond what is stated on the Platform. Any rating, badge, or credential shown is informational and not a warranty.

1.4 No coach-Client relationship with HoopLab. Your coaching relationship, if any, is with the Consultant, not with HoopLab.

2. Eligibility and Accounts

2.1 Who may use the Platform — any age, with a Guardian for minors. Users 18 and over may use the Platform directly. Users under 18 (each a "Minor," and any user under 13 a "Child") may use the Platform only through an account created and supervised by a parent or legal guardian (the "Guardian"). The Guardian is the account holder, agrees to these Terms on the Minor's behalf, supervises the Minor's use, and provides all payment information. For a Child under 13, the Guardian's identity-verified payment via Stripe (or, where no payment is involved, the Guardian's affirmative email confirmation) serves as verifiable parental consent under the Children's Online Privacy Protection Act ("COPPA") for HoopLab's collection of the Child's information solely to provide the Platform. The Platform is not directed at children, but we accommodate young players who participate through their Guardian's supervised account.

2.2 Accurate information. You agree to provide accurate, current information and to keep it updated.

2.3 Account security. You are responsible for activity under your account and for keeping your login credentials secure. Notify us immediately at support@usehooplab.com if you suspect unauthorized access.

2.4 Free tier and paid subscriptions. HoopLab offers a free tier of the Film Room and paid plans (currently Pro and Team), billed monthly through Stripe. Paid subscriptions auto-renew at the end of each billing period until cancelled. You may cancel at any time from Settings; cancellation takes effect at the end of the current billing period.

3. Minors and Parental Consent

3.1 Guardian responsibility. If the player is a Minor, the parent or legal guardian (the "Guardian") who controls the account: (a) accepts these Terms on the Minor's behalf and on their own behalf; (b) consents to the Minor receiving Consulting Services, including recorded film review and live video sessions, through the Platform; (c) is responsible for supervising the Minor's use of the Platform; (d) consents to HoopLab's collection and use of the Minor's information as described in our Privacy Policy.

3.2 Live sessions involving a Minor. All live sessions on the Platform are recorded for safety purposes. The Guardian agrees to any additional safeguarding measures HoopLab applies to sessions involving a Minor (which may include Guardian presence or consent).

3.3 On-Platform communication only. All communication with a Consultant must occur through the Platform. You will not share, and will not allow a Minor to share, personal contact information with a Consultant, and will not arrange off-Platform contact. HoopLab cannot monitor or protect off-Platform interactions.

3.4 Safety reporting. If you have a safety concern about a Consultant or any interaction, contact HoopLab immediately at support@usehooplab.com.

4. Bookings, Fees, and Payment

4.1 Booking. When you book a session, you agree to pay the price displayed at checkout for the session type and length selected.

4.2 Payment processing. Payments are processed by Stripe. By paying, you agree to Stripe's terms. HoopLab does not store full payment-card details.

4.3 Authorization. You represent that you are authorized to use the payment method you provide.

4.4 Taxes. Displayed prices do not include any applicable sales or similar taxes, which we may add at checkout if required by law.

4.5 Platform fee. HoopLab retains a 15% platform fee from each completed session. The remaining 85% is paid to the Consultant. Stripe processing fees are borne by HoopLab out of its platform fee.

5. Cancellations, Rescheduling, and Refunds

5.1 Live sessions. You may cancel a live session at any time from your dashboard. Refunds for a Client-initiated cancellation are: (a) 100% refund if cancelled 24 or more hours before the session start time; (b) 50% refund if cancelled between 2 and 24 hours before the session start time; (c) No refund if cancelled less than 2 hours before the session start time. All times are measured by HoopLab's server clock.

5.2 Recorded ("async") film reviews. You may cancel a recorded review for a 100% refund at any time before the Consultant has started the review. Once the Consultant has marked the booking as started, the booking is not refundable except as described in Section 5.3 or at HoopLab's discretion.

5.3 Consultant cancellation or non-delivery. If a Consultant cancels a booking or fails to deliver a booked session, you will receive a 100% refund regardless of timing. If a Consultant determines that submitted film is unusable, you will be given an opportunity to resubmit; if you do not wish to resubmit, you may cancel for a 100% refund.

5.4 Refund timing. Approved refunds are issued to your original payment method via Stripe and typically post within 5 to 10 business days.

5.5 Subscription refunds. Paid Film Room subscriptions are billed monthly in advance and are not refundable for partial billing periods. Cancellation stops future billing only; access continues until the end of the period you have paid for.

5.6 Chargebacks. Initiating a chargeback without first contacting support@usehooplab.com is a breach of these Terms and may result in account suspension.

6. Film and Content You Upload

6.1 Your content. "Client Content" means film, video, images, messages, and other materials you upload or submit. You retain ownership of your Client Content.

6.2 Your representations. For all Client Content you submit, you represent and warrant that: (a) you own it or have all rights and permissions needed to submit it; (b) you have the consent of every identifiable person shown in it (and, for any Minor shown, the consent of that Minor's parent or guardian); (c) it does not infringe any third party's intellectual-property, privacy, or publicity rights; (d) it does not violate any law or any third party's rights.

6.3 License to operate the Platform. You grant HoopLab a non-exclusive, worldwide, royalty-free license to host, store, copy, transmit, display, and back up your Client Content solely to operate and provide the Platform, including making it available to the Consultant you booked. This license ends when you delete the content or close your account, except for backups retained for a commercially reasonable period and content we must keep by law.

6.4 No marketing use without consent. HoopLab will not use your Client Content for advertising or promotion without your separate, explicit consent (or the Guardian's consent for a Minor).

6.5 Consultant Deliverables. Feedback, notes, and recorded breakdowns a Consultant creates for you ("Deliverables") are licensed to you for your personal, non-commercial use. You may not resell or publicly redistribute them without permission.

6.6 Removal. HoopLab may remove Client Content that we reasonably believe violates these Terms or the law.

7. Acceptable Use

You agree not to: (a) use the Platform for any unlawful purpose; (b) upload content that is infringing, defamatory, harassing, hateful, sexual, violent, or otherwise inappropriate; (c) harass, abuse, threaten, or attempt to contact a Consultant outside the Platform; (d) misrepresent your identity, age, or guardianship status; (e) attempt to circumvent the Platform to avoid fees (i.e., off-platform transactions for services discovered through HoopLab); (f) reverse engineer, scrape, overload, or interfere with the Platform or its security; (g) use the Platform to seek or provide recruiting services (see Section 10).

8. Third-Party Services

The Platform integrates third-party services, including Stripe (payments), Daily.co (live video sessions), Cloudflare R2 (file storage), Supabase (authentication and database), Vercel (hosting), Anthropic (AI coaching reports), and Resend (transactional email). Your use of those services is governed by their own terms, and HoopLab is not responsible for third-party services or content.

9. Session Recording

All live sessions on the Platform are recorded. Recordings are stored to your account, made available to the Consultant for the engagement, and used for safety, dispute resolution, and quality purposes. By booking a live session you, and any Guardian booking on behalf of a Minor, consent to the recording of audio and video of all session participants.

10. Coaching, Not Recruiting — No Outcome Guarantees

10.1 Instructional only. The Consulting Services are instructional and developmental. They are not recruiting, scouting, evaluation-for-placement, or representation services.

10.2 No promise of recruitment or athletic outcomes. HoopLab and its Consultants do not promise, guarantee, or imply that using the Platform will result in recruitment, a scholarship, a roster spot, a tryout, increased playing time, college placement, or any other athletic outcome. A Consultant who is a current or former college coach does not act as a recruiter, agent, or representative of any institution through the Platform.

10.3 No reliance. Any statement about potential improvement is an opinion, not a guarantee. You should not make decisions in reliance on any promised athletic result.

10.4 Not professional advice. The Consulting Services are not medical, physical-therapy, nutritional, psychological, financial, or eligibility/ compliance advice. Consult an appropriate licensed professional for those needs. Physical training carries inherent risk of injury, which you assume.

10.5 AI-generated content. Parts of the Platform, including AI coaching reports, may be produced or assisted by artificial intelligence. AI-generated content is a draft analysis, not a guarantee of accuracy, and should be reviewed with a qualified human (your consultant or coach) before being acted on. We disclose when content is AI-generated where reasonably practicable.

11. Disclaimers

11.1 "As is." The Platform is provided "as is" and "as available." To the maximum extent permitted by law, HoopLab disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

11.2 No warranty as to Consultants or results. HoopLab does not warrant the quality, safety, legality, or outcome of any Consulting Services, or that the Platform will be uninterrupted, secure, or error-free.

11.3 Backups. Keep your own copies of anything you cannot afford to lose. We work to preserve your data but do not guarantee against loss.

12. Limitation of Liability

12.1 No indirect damages. To the maximum extent permitted by law, HoopLab and its owners, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, or loss of goodwill.

12.2 Liability cap. To the maximum extent permitted by law, HoopLab's total aggregate liability arising out of or relating to the Platform or these Terms will not exceed the greater of (a) the total amount you paid HoopLab in the six (6) months before the event giving rise to the claim, or (b) USD $100.

12.3 Consultant conduct. HoopLab is not liable for the acts, omissions, conduct, or Consulting Services of any Consultant, who is an independent contractor and not under HoopLab's control.

12.4 Essential basis. These limitations apply even if a remedy fails of its essential purpose, and are an essential basis of the bargain between you and HoopLab.

12.5 State-law savings. Some jurisdictions do not allow certain limitations on warranties or liability. Those limitations apply to you only to the maximum extent permitted in your jurisdiction.

13. Indemnification

You agree to defend, indemnify, and hold harmless HoopLab and its owners, officers, employees, and agents from and against any claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Platform; (b) your breach of these Terms or of any representation in them; (c) Client Content you submit, including any infringement or rights claim; (d) your violation of any law or any third-party right; (e) for a Guardian, the use of the Platform by the Minor on the account.

This Section survives termination.

14. Dispute Resolution and Governing Law

14.1 Governing law. These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules.

14.2 Informal resolution first. Before filing any claim, you agree to contact HoopLab at support@usehooplab.com and attempt to resolve the dispute informally for at least thirty (30) days.

14.3 Courts. If the dispute is not resolved informally, it will be brought exclusively in the state or federal courts located in California, and each party consents to the personal jurisdiction of those courts.

15. Suspension and Termination

15.1 By you. You may stop using the Platform and close your account at any time from Settings.

15.2 By HoopLab. HoopLab may suspend or terminate your access at any time, with or without notice, if we reasonably believe you have violated these Terms, created risk or legal exposure, or for any other lawful reason.

15.3 Effect. On termination, your right to use the Platform ends. We delete your account data within 30 days of account closure; encrypted backups are purged within 90 days. Sections 6.3, 10, 11, 12, 13, 14, and 18 survive termination.

16. Changes to These Terms

HoopLab may update these Terms. We will post the updated Terms with a new "Last updated" date and, for material changes, provide reasonable notice by email or in-Platform message at least thirty (30) days before the changes take effect. Your continued use of the Platform after the effective date constitutes acceptance.

17. Privacy

Your use of the Platform is also governed by the HoopLab Privacy Policy, which explains how we collect, use, and protect personal information, including information about Minors.

18. Intellectual Property

The Platform, including HoopLab's software, trademarks, logos, and content (excluding Client Content and Deliverables), is owned by HoopLab and protected by intellectual-property laws. You receive a limited, revocable, non-transferable license to use the Platform for its intended purpose. You may not copy, modify, distribute, or create derivative works from the Platform.

19. Copyright (DMCA)

HoopLab complies with the U.S. Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512. If you believe content on the Platform infringes your copyright, send a written notice to our designated agent that includes: (a) your physical or electronic signature; (b) identification of the copyrighted work claimed to be infringed; (c) identification of the allegedly infringing material with enough detail for us to locate it (including the URL where it appears on the Platform); (d) your contact information (name, address, phone, email); (e) a good-faith statement that the use is not authorized by the copyright owner, its agent, or the law; and (f) a statement under penalty of perjury that the information in your notice is accurate and that you are the owner or authorized to act for the owner.

Designated Agent for service of DMCA notices:

• Name: HoopLab Legal Department
• Email: legal@usehooplab.com
• Mailing address: on file with the U.S. Copyright Office's Designated Agent directory at dmca.copyright.gov

We will respond to valid notices, remove or disable access to infringing content, and notify the user who uploaded it. The user may file a counter-notice under Section 512(g); if we receive a valid counter-notice and the copyright owner does not file suit within 10–14 business days, we may restore the content. We maintain and enforce a policy of terminating users who are repeat copyright infringers.

Knowingly submitting a false DMCA notice or counter-notice may make you liable for damages under Section 512(f) of the DMCA.

20. General

20.1 Entire agreement. These Terms and the policies referenced in them are the entire agreement between you and HoopLab regarding the Platform.

20.2 Severability. If any provision is unenforceable, the rest remains in effect.

20.3 No waiver. Our failure to enforce a provision is not a waiver of it.

20.4 Assignment. You may not assign these Terms. HoopLab may assign them to a successor or affiliate.

20.5 No third-party beneficiaries. Except for the HoopLab parties named in Sections 12 and 13, these Terms create no third-party beneficiary rights.

20.6 Force majeure. HoopLab is not liable for delays or failures caused by events beyond its reasonable control.

20.7 Notices. We may provide notices to you electronically (by email or in-Platform). You may contact us at support@usehooplab.com.

By using the HoopLab Platform, you acknowledge that you have read, understood, and agree to these Terms of Service. If you are accepting on behalf of a Minor, you do so as the Minor's parent or legal guardian and you agree to these Terms on the Minor's behalf and on your own.

Privacy Policy

HoopLab is built for coaches, parents, and players. We collect the minimum we need to make the product work. We do not sell your personal information. This Privacy Policy explains what we collect, how we use it, who we share it with, and the choices you have.

1. Who We Are

HoopLab ("HoopLab," "we," "us") operates the HoopLab website and applications (the "Platform"), which include (a) a film-tagging and analytics product (the "Film Room") and (b) a marketplace connecting users with independent basketball consultants ("Consultants") for recorded and live film review.

For privacy questions: privacy@usehooplab.com.

2. What We Collect

We collect the following categories of personal information:

2.1 Account information. Email address; optional display name; password hash; account creation timestamp. For consultants, we also collect legal name, contact phone, business location, professional history, headshot, resume (optional), and government-ID information collected by Stripe Connect during identity verification.

2.2 Payment information. Stripe processes all payments. We never see your full card number. We receive billing status (active, charged, refunded), the last four digits of the card, and Stripe's transaction identifiers. For consultants, Stripe additionally collects tax-reporting information (e.g., W-9 or W-8) needed to issue payouts.

2.3 Client Content. Video uploads, tags, sessions, rosters, notes, focus areas, and any other content you create in the Platform.

2.4 Booking and session data. For marketplace bookings: the consultant booked, session times, focus notes, player name and level (entered at booking), film uploaded or linked, written deliverables, and the recording of any live session (see Section 5).

2.5 Communications. Email and in-Platform messages you send to us or to a Consultant through the Platform.

2.6 Usage data. Pages visited, features used, errors encountered, and basic device and browser information, used to operate and improve the product.

2.7 Technical data. IP address, browser version, and device identifiers, used for security, fraud prevention, and debugging.

3. How We Use Your Information

We use your information to: - provide and operate the Platform for you (including delivering bookings to the Consultant you select); - process payments and pay Consultants; - send transactional emails (account, booking, refund, session notifications); - enforce our Terms of Service and our community and safety policies; - detect and prevent fraud, abuse, and unauthorized access; - comply with legal and regulatory obligations; - communicate with you about service changes, billing, and support; and - debug issues and improve the product.

We do not sell your personal information, share it with advertisers, or use it for cross-context behavioral advertising. We do not use your Client Content for marketing without your separate, explicit consent.

4. Legal Bases (EU/UK Users)

If you are in the EU or UK, we process your personal information on these bases: (a) contract — to provide the Platform you signed up for; (b) consent — for live-session recording involving minors, and for any marketing use of your content; (c) legal obligation — tax, anti-fraud, and child-safety obligations; and (d) legitimate interests — operating the Platform, securing it, and improving it, balanced against your privacy interests.

5. Live-Session Recording

All live sessions on the Platform are recorded. The recording is stored to your account, made available to the Consultant who delivered the session, and used for safety, dispute resolution, and quality purposes. By booking a live session, and (for a Minor) by the Guardian's acceptance, all participants consent to the recording of audio and video.

Recordings are retained for the duration of your account, unless you delete the booking from your dashboard. You may request earlier deletion at privacy@usehooplab.com.

6. How We Share Your Information

We share your information only with the following categories of recipients, and only as needed to operate the Platform:

6.1 With Consultants you book. For a session you have booked: your display name, the player name and level you entered, your focus notes, the film you uploaded or linked, and the live-session recording.

6.2 With our service providers (sub-processors). Listed in Section 7 below. These providers process data only on our instructions and under contractual privacy protections.

6.3 For legal reasons. To comply with subpoenas, court orders, or other valid legal process; to protect rights, safety, or property of HoopLab, our users, or others; or to investigate suspected fraud or violations of our Terms.

6.4 Business transfers. If HoopLab is acquired, merged, or transfers assets, your information may transfer with the transaction, subject to this Privacy Policy or a successor policy at least as protective.

We do not share your information with data brokers, advertisers, or analytics networks for behavioral advertising.

7. Sub-processors

We rely on these companies to operate HoopLab. Each is bound by privacy and security obligations to us.

• Supabase — authentication, database, and account management (US, AWS infrastructure).
• Cloudflare R2 — storage of uploaded film, headshots, resumes, and consultant deliverables.
• Stripe — payment processing for subscriptions and marketplace bookings; Stripe Connect for consultant payouts and identity verification.
• Daily.co — hosting of live video sessions and live-session recordings.
• Vercel — site hosting and serverless functions (US).
• Resend — transactional email delivery (account, booking, and refund notifications).
• Anthropic — generating AI coaching reports when you click to generate one (data is sent to Anthropic only at that moment).

We may add or change sub-processors as the Platform evolves and will keep this list current. Material changes will be communicated as described in Section 14.

8. Data Retention

We retain your information for as long as your account is active and as needed to provide the Platform.

• Uploaded marketplace film is retained on our servers for 30 days after the related session date to give your Consultant time to access it, then deleted.
• Live-session recordings are retained for the life of your account or until you delete the booking, whichever is first.
• Consultant deliverables are retained for the life of your account or until you delete them.
• Account data is deleted within 30 days of account closure; encrypted backups are purged within 90 days.
• We retain certain records longer where required by law (e.g., tax records, transaction records for chargeback windows).

9. Your Rights

You can: - Access your data — request a copy of the personal information we hold about you; - Update your information — from Settings on the Platform; - Delete your account — from Settings, which removes your data as described in Section 8; - Object or restrict — ask us to stop or limit certain processing; - Portability — request your data in a portable format; - Withdraw consent — where processing is based on consent.

To exercise any of these, email privacy@usehooplab.com. We will respond within 30 days (and within 45 days for residents of California, or as otherwise required by law).

California residents have rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to know, delete, correct, limit the use of sensitive personal information, and not be discriminated against for exercising those rights. We do not sell or share personal information as those terms are defined under California law.

EU/UK residents have rights under the GDPR, including the right to lodge a complaint with your supervisory authority.

10. Children's Privacy (under 13)

Children under 13 may use HoopLab only through an account created and supervised by a parent or legal guardian (the "Guardian"), who is the account holder and verified payer. The Guardian's identity-verified payment via Stripe (or, where no payment is required, the Guardian's affirmative email confirmation) serves as the verifiable parental consent required by the Children's Online Privacy Protection Act ("COPPA").

For a Child under 13, we collect only what is necessary to provide the Platform: the player name and level entered by the Guardian, the film the Guardian uploads, the Child's gameplay statistics generated in the product, and (for any live session) a recording of that session. We do not:

• use a Child's personal information for marketing or advertising;
• sell or share a Child's personal information; or
• disclose a Child's personal information to third parties except to the sub-processors listed in Section 7 (each bound by privacy obligations) and except as required by law.

A Guardian may, at any time, request access to, correction of, or deletion of the Child's information at privacy@usehooplab.com, and may withdraw consent to further collection. We will honor the request within 30 days.

If we learn that a Child has signed up without Guardian supervision, we will delete the Child's information within 30 days and, where contact information is available, notify the Guardian. Report a suspected under-13 account without Guardian supervision at privacy@usehooplab.com and we will delete the data promptly.

For users 13 through 17, we require verified parent or guardian consent before account creation and Guardian acceptance of our Terms before any booking. The Guardian is responsible for supervising the Minor's use of the Platform.

11. Security

We use HTTPS for all connections, encrypt data at rest with our infrastructure providers, store passwords using industry-standard hashing (through Supabase Auth), enforce row-level security on database records, and require background checks and identity verification for Consultants. No system is perfectly secure. If you become aware of a vulnerability, please email support@usehooplab.com.

12. International Transfers

Our infrastructure is primarily based in the United States. By using HoopLab from outside the US, you consent to the transfer of your data to the US for processing. We rely on standard contractual clauses or other lawful transfer mechanisms where required.

13. Cookies and Tracking

We use only essential cookies and similar technologies for authentication, session management, and security. We do not use advertising or cross-context behavioral-tracking cookies. We do not use third-party analytics that profile you across other sites.

14. Changes to This Policy

We will post the updated Privacy Policy with a new "Last updated" date. For material changes, we will provide reasonable notice by email or in-Platform message at least thirty (30) days before the changes take effect.

15. Contact

Privacy questions, requests, or complaints: - Email: privacy@usehooplab.com - General support: support@usehooplab.com

For users in California, the laws of California apply to this Privacy Policy. For users elsewhere, this Privacy Policy is in addition to any rights you have under your local law.

Consultant Agreement

This Independent Consultant Services Agreement (the "Agreement") is entered into as of the date the Consultant accepts it electronically (the "Effective Date"), between:

• HoopLab — HoopLab LLC ("HoopLab," "Company," "we," or "us"); and
• The Consultant — the individual accepting this Agreement ("Consultant," "you").

HoopLab and Consultant are each a "Party" and together the "Parties."

1. The Relationship

1.1 What HoopLab is. HoopLab operates an online platform (the "Platform") that connects basketball players and their families ("Clients") with independent basketball consultants for recorded ("async") and live film review and instruction (the "Consulting Services").

1.2 HoopLab is an intermediary, not the service provider. HoopLab provides the software, scheduling, listing, and payment-processing tools. HoopLab is not a party to the Consulting Services delivered to Clients and does not supervise, direct, or control how Consultant performs them.

1.3 Independent contractor. Consultant is an independent contractor — not an employee, partner, joint venturer, or agent of HoopLab. Consultant has no authority to bind HoopLab. This Agreement creates no employment, agency, franchise, or partnership relationship.

1.4 Consequences of contractor status. Consultant is solely responsible for: (a) all federal, state, and local income, self-employment, and other taxes on amounts received; (b) Consultant's own equipment, software, internet, and workspace; (c) Consultant's own insurance, benefits, and retirement; and (d) determining the manner, method, schedule, and location of work, subject only to bookings Consultant voluntarily accepts. HoopLab will report payments as required by law (e.g., IRS Form 1099) and will not withhold taxes.

2. The Consulting Services

2.1 Scope. Consultant will provide basketball film review and instruction to Clients who book through the Platform, in the formats Consultant chooses to offer (recorded film review, live film review, or both).

2.2 Coaching only — no recruiting. The Consulting Services are instructional and developmental only. In connection with the Platform, Consultant shall not: (a) represent that a session influences, evaluates for, or leads to recruitment, a roster spot, a scholarship, a tryout, or any athletic opportunity; (b) promise, guarantee, or imply any outcome regarding a Client's recruitment, college placement, playing time, or athletic performance; or (c) act as, or hold themselves out as, a recruiter, agent, or representative of any college, university, or athletic program in connection with a Client.

2.3 Athletics-rules compliance. Consultant is solely responsible for ensuring that participating on the Platform complies with the rules of any athletic association, conference, institution, or governing body that applies to Consultant — including, without limitation, NCAA, NAIA, NJCAA, and state high-school-association rules, and any name-image-likeness ("NIL") rules. Consultant represents that their use of the Platform does not violate any such rule or any agreement Consultant has with a third party (including any current employer or institution).

2.4 Quality and conduct. Consultant will perform the Consulting Services professionally, lawfully, and competently, and will follow HoopLab's posted community and conduct policies as updated from time to time.

3. Minors — Mandatory Conduct Standards

3.1 Acknowledgment. Consultant acknowledges that some Clients are minors (under 18) and that Consultant may interact with minors through recorded film, messaging, and live video sessions.

3.2 On-Platform only. All communication and all Consulting Services with a Client must occur through the Platform. Consultant shall not request, solicit, or accept a minor Client's personal contact information, and shall not communicate with, meet, or transact with a minor Client off-Platform.

3.3 Conduct. Consultant shall not engage in any conduct that is abusive, harassing, sexual, exploitative, discriminatory, threatening, or otherwise inappropriate toward any Client, and specifically toward any minor.

3.4 Live sessions with minors. Consultant agrees that live sessions are recorded and that sessions with a minor are subject to any safeguarding measures HoopLab requires (which may include recording and guardian presence or consent), and will comply with them.

3.5 Representations. Consultant represents and warrants that Consultant: (a) has never been convicted of, and is not currently charged with, any offense involving violence, abuse, exploitation, or misconduct involving a minor; (b) is not subject to any registry, order, or restriction that would prohibit or restrict working with minors; and (c) will promptly notify HoopLab in writing if any of the foregoing changes.

3.6 Background screening. Consultant consents to HoopLab, or a third-party background-check and identity-verification provider engaged by HoopLab, conducting identity verification and background checks as a condition of access to the Platform, now and from time to time.

3.7 Reporting. Nothing in this Agreement limits any legal obligation Consultant may have to report suspected abuse or harm to authorities.

4. Bookings, Fees, and Payment

4.1 Booking fees. Client fees are set as described on the Platform. Consultant may set the session types, lengths, and any capacity limits offered, using the Platform tools provided.

4.2 Revenue share. For each completed, paid session, Consultant receives 85% of the session fee paid by the Client, and HoopLab retains 15% as its platform fee. Payment-processor fees (e.g., Stripe) are borne by HoopLab out of its 15% share.

4.3 Payment processing. Payments are processed by a third-party processor (e.g., Stripe). Consultant must complete the processor's onboarding and is subject to the processor's terms. HoopLab does not hold or control processor funds.

4.4 Payout timing. Payouts are made on the schedule stated on the Platform. A payout may be delayed or withheld for refunds, chargebacks, disputes, suspected fraud, or investigation of a policy violation.

4.5 No guarantee of income. HoopLab does not guarantee any volume of bookings, any amount of income, or any minimum engagement. Consultant is paid only for sessions actually completed and collected.

4.6 Taxes. Each Party bears its own taxes. Consultant is responsible for all taxes on amounts received under this Agreement.

4.7 Payment protection on delivered work. Once Consultant has properly delivered a booked session — a completed live session, or a submitted recorded review — HoopLab will not claw back, reverse, or deduct Consultant's earned payout for that session on account of a Client chargeback or payment dispute. HoopLab bears the chargeback risk on properly delivered work. This protection does not apply where Consultant did not deliver the session, delivered work that materially failed to meet the booking, or engaged in fraud or a policy violation.

5. Intellectual Property and Content

5.1 Client film. Film and materials submitted by a Client remain the Client's property. Consultant receives a limited right to access them solely to perform the Consulting Services for that booking, and must not copy, retain, publish, or reuse them for any other purpose.

5.2 Deliverables. Recorded breakdowns, notes, and feedback Consultant creates for a Client (the "Deliverables") are licensed to that Client for their personal, non-commercial use upon payment.

5.3 License to HoopLab. Consultant grants HoopLab a non-exclusive, worldwide, royalty-free license to host, store, transmit, display, and back up the Deliverables and Consultant's profile content as needed to operate, promote, and improve the Platform.

5.4 Consultant profile content. Consultant represents that all content Consultant uploads (photos, bio, credentials, headshot, resume) is accurate, is owned by or licensed to Consultant, and does not infringe any third-party right.

5.5 HoopLab IP. The Platform, HoopLab's software, trademarks, and brand are and remain HoopLab's exclusive property. Nothing here transfers any HoopLab intellectual property to Consultant.

6. Confidentiality and Data

6.1 Confidential information. Each Party will protect the other's non-public business information and will not use or disclose it except to perform under this Agreement.

6.2 Client data. Consultant will treat Client personal information (including any information about minors) as confidential, use it only to deliver the booked Consulting Services, and not sell, share, or repurpose it.

6.3 Privacy law. Consultant will comply with applicable privacy laws in handling Client data.

7. Representations and Warranties

Consultant represents and warrants that: (a) Consultant is at least 18 years old and able to enter this Agreement; (b) all information Consultant provides to HoopLab — including identity, coaching history, and credentials — is true and accurate; (c) Consultant has the skill and experience to perform the Consulting Services competently; (d) Consultant's performance will not violate any law or any agreement with a third party; and (e) Consultant will perform in compliance with all applicable laws.

8. Indemnification

8.1 By Consultant. Consultant will defend, indemnify, and hold harmless HoopLab and its owners, officers, employees, and agents from and against any claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) the Consulting Services Consultant provides; (b) Consultant's breach of this Agreement or of any representation in it; (c) Consultant's negligence, misconduct, or violation of law; (d) any claim that Consultant is or should be classified as an employee, or any related tax, wage, or benefits claim; (e) Consultant's interactions with any Client, including any minor; and (f) any content Consultant uploads or any infringement claim relating to it.

8.2 By HoopLab. HoopLab will defend, indemnify, and hold harmless Consultant from and against any claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) to the extent they arise out of or relate to: (a) HoopLab's breach of this Agreement; (b) HoopLab's gross negligence, willful misconduct, or violation of law; (c) a failure, defect, or security incident of the Platform itself that is caused by HoopLab and not by Consultant; or (d) a claim that HoopLab's own software, trademarks, or platform content infringe a third party's rights. This Section 8.2 does not cover claims arising from the Consulting Services Consultant provides or from Consultant's own acts, which remain Consultant's responsibility under Section 8.1.

8.3 Survival. This Section survives termination of this Agreement.

9. Disclaimer and Limitation of Liability

9.1 Platform "as is." The Platform is provided "as is" and "as available." To the maximum extent permitted by law, HoopLab disclaims all implied warranties.

9.2 No liability for Client conduct. HoopLab is not liable for the acts or omissions of any Client.

9.3 Liability cap. To the maximum extent permitted by law, HoopLab's total aggregate liability arising out of or relating to this Agreement will not exceed the greater of (a) the total platform fees HoopLab earned from Consultant's sessions in the three (3) months before the event giving rise to the claim, or (b) USD $100.

9.4 No indirect damages. Neither Party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or lost opportunities, except that this limitation does not cap Consultant's indemnification obligations under Section 8.

10. Term, Suspension, and Termination

10.1 Term. This Agreement begins on the Effective Date and continues until terminated.

10.2 Termination for convenience. Either Party may terminate this Agreement at any time, for any reason, on seven (7) days' written notice (which may be given electronically).

10.3 Suspension or immediate termination. HoopLab may suspend or terminate Consultant's access immediately, without notice, if HoopLab reasonably believes Consultant has violated this Agreement or any law, or has posed a risk to any Client (and especially to a minor).

10.4 Effect of termination. On termination, Consultant's right to use the Platform ends. Consultant remains entitled to payment for sessions properly completed before termination, subject to Section 4. Sections 3, 5, 6, 8, 9, 11, and 12 survive termination.

11. Dispute Resolution and Governing Law

11.1 Governing law. This Agreement is governed by the laws of the State of California, without regard to its conflict-of-laws rules.

11.2 Informal resolution first. Before filing any claim, the Parties will attempt to resolve the dispute informally for at least thirty (30) days after written notice of the dispute.

11.3 Courts. If the dispute is not resolved, it will be brought exclusively in the state or federal courts located in California, and each Party consents to the personal jurisdiction of those courts.

12. General

12.1 Entire agreement. This Agreement, together with HoopLab's posted Platform policies, is the entire agreement between the Parties on this subject and supersedes prior discussions.

12.2 Amendment. HoopLab may update this Agreement or its Platform policies. Material changes will be communicated to Consultant, and continued use of the Platform as a consultant after the stated effective date constitutes acceptance.

12.3 Assignment. Consultant may not assign this Agreement. HoopLab may assign it to a successor or affiliate.

12.4 No subcontracting. Consultant must personally perform the Consulting Services and may not delegate them.

12.5 Severability. If any provision is unenforceable, the rest remains in effect.

12.6 No waiver. A failure to enforce any provision is not a waiver of it.

12.7 Notices. Notices to HoopLab may be sent to legal@usehooplab.com. Notices to Consultant may be sent to the email or account associated with Consultant.

12.8 Electronic acceptance. Consultant accepts this Agreement by clicking to accept and/or by accessing the Platform as a consultant, which has the same legal effect as a handwritten signature.

13. How HoopLab Protects You

This Section summarizes the protections HoopLab provides to Consultant. Where it states a HoopLab commitment, that commitment is binding.

13.1 Session recording is your record. Every live session is recorded and stored. Beyond safety, that recording is Consultant's own protection: an objective, time-stamped record of exactly what happened in a session, and Consultant's first line of defense against any inaccurate or bad-faith complaint.

13.2 On-Platform communication protects you too. Keeping all contact on the Platform is not only a safety rule — it gives Consultant a complete, neutral record of every Client interaction and removes any off-Platform channel through which Consultant could be harassed or pressured.

13.3 Your identity is shielded from Clients. HoopLab will not display Consultant's legal name, home address, phone number, or personal email to Clients. Clients see only Consultant's chosen display name, headshot, and bio. Consultant's legal name and contact details are used only for identity verification, payouts, tax reporting, and HoopLab's internal records.

13.4 Escrow guarantees your pay for delivered work. Client payment is held by the Platform and released to Consultant after delivery, so Consultant is not exposed to a Client refusing to pay for completed work. Payment protection against chargebacks on delivered work is set out in Section 4.7.

13.5 HoopLab is the buffer. Because HoopLab operates the Platform and the booking relationship runs through it, a Client dispute is first handled through HoopLab's dispute and refund process rather than as a direct demand against Consultant.

13.6 You can pause anytime. Consultant may pause their listing at any time through the Platform — hiding the profile and stopping new bookings — with no penalty. This is useful for a Consultant who must go inactive during a coaching season or for any other reason.

13.7 These protections have limits. The protections in this Section do not apply to, and HoopLab is not responsible for, harm caused by Consultant's own misconduct, negligence, breach of this Agreement, or violation of law, which remain governed by Sections 7, 8.1, and 9.

By accepting, Consultant acknowledges that Consultant has read, understood, and agrees to this Agreement.

Consultant name: ____ Date of acceptance: __